${{amount}}

FAQs

OUR PRODUCTS

Are all of your products entirely made in Israel?

Absolutely, yes! 100%

Are all of the ingredients in your products sourced in Israel?

Israel is a small country and there are some things that just don’t grow here.  So if we are unable to find a local supplier we will import what we need.  However, be assured, that even the few things that we import all meet the same stringent criteria as our Israeli-sourced ingredients.

 

Are Galilee Organics products 100% organic?

Yes!

Are your products 100% vegan?

Yes!

Is your factory certified?

Yes!  The factory we use carries multiple certifications, including those from:
  • The Israel Ministry of Health
  • People for the Ethical Treatment of Animals (PETA) for Cruelty-Free and Vegan
  • The Standards Institution of Israel (member of The International Certification Network)

 

SHIPPING

Do you offer free shipping?

Yes!  All orders of $75 or more get free shipping.  Under $75 we charge a flat rate of just $8.95 for the entire shipment.

Are the products shipped directly from Israel to your customers?

No.  We ship our products in bulk via air to our fulfillment center near Cleveland, Ohio.  All orders are then individually sent from there to our customers.  This way our customers can receive their products quickly.

How long will it take for my products to reach me?

If your order is received by noon on a work day, it will almost always be sent out the same day and arrive in 2-3 days.  In unusual circumstances it could take up to 5 days.

Which shipping companies do you use?

    We only ship via the United States Postal Service (USPS).  They are efficient and the least expensive.  If you need to use another service, please email customer service in advance to make sure we can accommodate you.

    Do you ship worldwide?

      Not yet.  For now we only sell and ship in the United States.

       

      ORDERS

      Sometimes I see on your site that products can be Pre-Ordered.  What does that mean?

        It means that the products have not reached our fulfillment center yet, but will be there soon.  So rather than you having to remember to come back to order, we wanted to make sure you can place your order while you are thinking about it, and we will automatically ship it to you as soon as it arrives.

        Do you accept returns?

          We have a 30-day return policy, which means you have 15 days after receiving your item to request a return and an additional 15 days for the returned product to arrive back at our warehouse.  For more details, please check our Return Policy.

          It’s been a while and I have not received my order.  What should I do?

            We are very sorry to hear that!  Usually your order will arrive in 2-3 days.  It is quite unusual, but it can happen, that it could take up to 5 days.  If it has been longer than that, please shoot us an email to CustomerService@GalileeOrganics.com and we will look into it immediately.

             

            MISC.

            Your products will make such a great gift for the holidays!  Do you have Gift Cards?

              Not yet, but we will in time for the holidays!  Sign up for our newsletter (just fill in your email address in the box on the lower right corner of your screen on every page of our website) so you will be informed as soon as they are available, or send a request to CustomerService@GalileeOrganics.com

              How long have you been in business?

                Less than a year.  We are a new company, but Aharon & Jennifer Ungar, our founders, have extensive business experience and look forward to serving you for years to come.

                You have only 5 products.  Are you going to be adding more?

                  We sure are!  But ya gotta start somewhere, right?  We have about 30 more products already in the pipeline.  Sneak Preview:  Our next series of products are going to be for facial cleansing and care.  

                  How can I help you build your business so more people in Israel will benefit?

                    Thank you so much for asking!  The best thing you can do is try our products and if you like them (and we are sure you will!) tell all your friends and relatives to try them also!

                    How many companies in Israel am I helping when I buy your products?

                      Well, first of all, there are the farmers who plant the herbs, fertilize and care for the trees and pick the fruit.  Then there is our main manufacturer in the Galilee.  There is our package designer in Bet Shemesh; our webmaster in Tel Aviv; our container supplier in Ofakim; our label printer in Ramla; our box printer in Netanya; our accountants in Tel Aviv; our attorney in Bet Shemesh, and our shipper who is based in Ashdod, but also has an office in Lod, near the airport.  And we are just getting started!  So thank you for helping to support all of these companies and the hundreds of people they collectively employ.