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Returns and Refunds
We have a 30-day return policy, which means you have 15 days after receiving your item to request a return and an additional 15 days for the returned product to arrive back at our warehouse.
To be eligible for a return, the container from your purchase must be more than half full. You’ll also need to provide a copy the receipt or proof of purchase.
To start a return, please contact us at CustomerService@GalileeOrganics.com.
If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Postage must be pre-paid by the sender.
You can always contact us for any return question at CustomerService@GalileeOrganics.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if any of your products are damaged or if you accidentally received the wrong item. If there is any problem at all, we want to review the situation as soon as possible and make it right.
Exchanges
If your return is approved for an even exchange, we will be happy to ship out the new product as soon as we receive the returned product in satisfactory condition. If the exchange is more or less than the price you paid for the original product, we will either charge or refund the difference, as appropriate, including relevant taxes, fees, etc., if any.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will automatically refund the price you paid, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have earned points through any program or promotion we offered at the time of purchase, they will be deducted from your account on a pro-rata basis when a refund is made.
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Shipping Information
For all orders of $60 or more shipping is FREE.
We ship all of our products via the United States Postal Service (USPS) as they are by far the least expensive option for our US-based customers.
In addition, you are charged only the exact postal fee. Your shipping costs are never inflated.
We do our best so that 100% of orders are shipped within one business day. Orders placed before 1pm CST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
DESTINATIONS: At the current time we only ship within the United States, including Alaska, Hawaii and US Territories. Please do not order if you require shipping anywhere else. If you would like us to add you to a special mailing list to be informed of when we expand to other countries, feel free to send us an email to CustomerService@GalileeOrganics.com and tell us what country you are interested in.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
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Our Ingredients
Galilean Extra Virgin Olive Oil:
Considered one of the foremost olive oils in the world, extra virgin olive oil from the Galilee region of northern Israel, contains only .8% of free fatty acids and high levels of antioxidants and nutrients, particularly vitamins E and A. This gives it the ability to help protect your skin from damage due to the influences of the surrounding environment and, most importantly, helps to empower your skin to renew and repair itself.
You should also know that extra virgin olive oil is the purest form of olive oil. It has the best nutritional value of all types of olive oils since it is derived solely from the initial cold pressing of the olives. Cold pressing means that we use absolutely no chemicals or heat to extract the oil. All we do is crush the olives to obtain the purest form of oil for all of our products.
The Perfect Couple: Jojova and Olive:
Jojoba oil goes with olive oil like love goes with kisses. Each makes the other better!
The chemical structure of jojoba oil is very similar to the natural body oil of our skin which improves absorption. Therefore, the combination of jojoba and olive oils in our products naturally causes your skin to soften faster, moisturize better and absorb the nutrients from the olive oil.
Interestingly extra virgin olive oil and jojoba oil both come from plants that grow in difficult environments and tough weather. So they have naturally developed qualities to protect your skin and resist the effects of wind, sun, sweat and dirt. Exactly what you need and want for both summer and winter protection.
Avocado Oil: Made from the soft and smooth body of the avocado fruit itself, avocado oil nourishes and moisturizes your skin. It is one of the most ideal natural sources for nutrients and vitamins, and is filled with proteins and healthy fats.
Jasmine Oil: Jasmine oil naturally increases elasticity and tones the skin while providing the incredible bonus of a tantalizing scent that is unforgettable.
Lavender Oil: A favorite of ours and known the world over for its calming properties, lavender oil is naturally antibacterial, anti-allergenic, antiseptic, anti-inflammatory, and leaves you feeling peaceful and relaxed.
Lemon Oil: Who doesn’t love the beautiful citrus scent of lemon? A natural antimicrobial agent and antiseptic, lemon oil is particularly known to help brighten the radiance of your skin.
Shea Butter: Our all-natural shea butter is a rich moisturizer saturated with Vitamins A and E that pampers your skin like an expensive spa treatment. You’re going to love how it makes you feel!
Sweet Almond Oil: We use Sweet Almond Oil because it is hypoallergenic and provides excellent protection for your skin. It is loaded with vitamins A, B, E and beneficial fatty acids.
